FAQs
What condition are your products in?
SuppaTech sells products in different conditions. Each product page identifies the condition of the item as New, New – Open Box, or Used.
Please check the condition shown on the individual product page before ordering. Where applicable, product photographs show the actual item being supplied.
Are the photographs of the actual product?
For individually stocked opened or used products, we aim to use photographs of the item being supplied. Please review the photographs, specification and condition information on the product page before purchasing.
Why do products sometimes disappear from the website?
Our stock changes regularly and many products are available only in small quantities. Once the available stock of a product has been sold, it may automatically disappear from the catalogue.
Because our stock varies, we cannot guarantee that the same model will become available again.
Are your prices inclusive of VAT?
Yes. Prices displayed to customers on SuppaTech include VAT where applicable.
SuppaTech is a trading name of Pill IT Ltd, VAT Registration Number GB 509 4202 13.
How much is UK delivery?
UK delivery is included in the advertised product price, so there is no additional standard delivery charge at checkout.
We deliver throughout the UK, including Northern Ireland, the Highlands and UK islands, without an additional location surcharge.
How quickly will my order be dispatched?
We normally aim to dispatch orders within one working day.
The delivery service used may vary according to the product and order value. Further information is available on our Delivery Information page.
How can I pay?
You can pay securely using the payment methods offered at checkout. Available payment options may vary depending on your device and browser.
Card payments are processed securely by our payment provider. SuppaTech does not store your full card details.
Do your products include a warranty?
Yes. New and New – Open Box laptops and desktop PCs include a 24-month SuppaTech warranty. New monitors include a 24-month SuppaTech warranty. Refurbished Grade A and Grade B products and new accessories include a 12-month warranty. Used products, including used accessories, include a 6-month warranty.
The SuppaTech warranty is provided in addition to your statutory rights. Please see our Warranty page for the full terms.
What happens if a product develops a fault?
Contact us at supportst@suppatech.co.uk with your order number and details of the problem.
For an accepted claim under the SuppaTech Warranty, SuppaTech will arrange and pay the return postage in accordance with our warranty terms. Please contact us before returning the product.
Can I return an item if I change my mind?
Our Refund and Returns Policy explains the applicable cancellation and return arrangements.
Where a return is accepted because you have changed your mind, you are responsible for the return postage unless otherwise required by your statutory rights.
Please contact supportst@suppatech.co.uk before returning an item.
Do you sell to businesses?
Yes. Business customers can purchase through the website, and you can contact us if you have a particular requirement or are looking for multiple units.
Because our inventory changes regularly, availability of particular models or quantities cannot be guaranteed. See our Business Customers page for more information.
Can I get a VAT invoice?
Your order records show the VAT applicable to the purchase. If you require assistance with documentation for a business purchase, contact supportst@suppatech.co.uk with your order number.
How do I contact SuppaTech?
Email our customer support team at supportst@suppatech.co.uk.
For an existing order, please include your order number. For a product enquiry, include the product name or a link to the product where possible.