SuppaTech – Fraud Prevention Policy

At SuppaTech, we are committed to providing a safe, fair and reliable buying experience for our customers. To help protect both our customers and our business, we operate a number of fraud prevention measures.

All products are checked and accurately described before dispatch. Where applicable, we record serial numbers, model numbers and other identifying details. We may also document the condition, contents and packaging of products before shipment.

Orders may be subject to additional verification where payment information, delivery details, order activity or other circumstances require further checks. We reserve the right to cancel or refund an order where we have reasonable concerns regarding fraudulent activity, payment problems or misuse of our services.

For returned products, we may check serial numbers, identifying marks, condition and included accessories to confirm that the product returned is the same product originally supplied.

Customers should take reasonable care of products while they are in their possession. Nothing in this policy affects a customer’s statutory rights, including their rights in relation to faulty, damaged or misdescribed goods.

If an order arrives damaged or incomplete, we recommend retaining the packaging and contacting SuppaTech promptly. Photographs or other information may help us investigate the issue with the carrier or otherwise resolve the problem.

Suspected fraudulent activity, including deliberately false claims, item switching, fraudulent returns or payment abuse, may be reported to the relevant payment provider, financial institution or appropriate authorities where necessary.

We aim to resolve genuine problems fairly and professionally. If you have a problem with an order, please contact us at supportst@suppatech.co.uk so that we can investigate and assist.

Pill IT Ltd trading as SuppaTech
20 Crockerne Drive
Bristol
BS20 0LF
United Kingdom

Company Registration No. 16934752
VAT Registration No. GB 509 4202 13